Chargeback API

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API Chargeback

A simple and automatic way to consult chargebacks, accept and send files for contestation.

API Documentation

API based on REST architecture with JSON format messaging following industry and technical community standards.

API Workflow

1. How it works

Merchant receives by the notification URL the chargebacks received*

2.1. Accepting

Send the API call accepting the chargeback

2.2. Contesting

Sends the API call with all documentation to contest the chargeback within 7 days

Cielo sends notifications only to the clients integrated in the API 3.0. For customers integrated in the API 1.5 it is required to consult to get the chargebacks received.